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1 Results:SS:ENGINEERING AA:CHANG, CHING M. PP:JOHN WILEY PP:JOHN WILEY PP:JOHN WILEY PP:JOHN WILEY 0.44 sec.
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Service systems management and engineering : creating strategic differentiation and operational excellence
Service systems management and engineering : creating strategic differentiation and operational excellence
Chang, Ching M. John Wiley & Sons, 2010,

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